Hi, we had a perfect sailing vacation, taking the catamaran out of Guadeloupe north to Antigua and Barbuda and back again. We where two families, total of 9 persons, the boat was comfortable for all of us.
The charter was a very good experience. The website and technical support were impeccable. The condition of the yacht was perfect, all parts worked and were good quality.
Check in process was a disaster. Although I arrive at the boat at 13.00 and they promise to speed up check in process so I get the boat at 17.00, the base crew did not finished till 19.30. This was a bad start which created a lot of tension and nervosity to me and the crew.
The Charter Company responded to this review
26.03.2024
Dear partner,
The client started the check in at 18:00, exactly according to the charter contract that we have signed.
We understand that he might be very disappointed but we were not only disappointed but devastated.
He managed to entangle his propeller to the anchor chain of a moored boat and not only….
The yacht came back as a disaster with many damages. We indicatively state the following:
1. Damaged Bow thruster
2. Two broken hatches
3. Torn bimini
4. Marks from hitting on the bow, at the keel and on the propeller of the yacht
5. Damaged propeller cutter
6. Two bended stanchions
7. Destroyed speed indicator sensor.
Thank you.
This response is the subjective opinion of the management representative and not of Marenauta.
A
Alexandre
Could be much better
The boat was very beautiful but we had several problems with the battery and energy that were not solved. The end of the trip we suffered a bribe from a diver that told us that if we do not pay him some money, he would tell the Marine that we had a piece of rope stuck in the propeller (that we didnt, we made sure of that, we dive under the boat before to check if was all okay) and since we did not accept that absurd situation, we needed to pay 200€ for the marine because of what he said. It was a very bad and annoying situation that the company was aware of this, an employee watched the diver make the proposal and pretended to not see it.